Frequently Asked Questions
Explore our list of most commonly asked questions and find your answers here.
Why can’t I submit a request for support?
If you have Web Support only it does not give you the “Training” or “Submit a Request” functionalities.
What are the requirements to use the online portion?
- Broadband Internet Connection
- Recommended Browsers: Internet Explorer 8 or higher; Latest FireFox, Chrome or Safari
- Latest Adobe Flash Player (Get the latest FlashPlayer)
What is the typical response time after I have submitted a support request?
Typical response for answering a request is 2 hours.
In which geographies is i SUPPORT IT supported from?
i SUPPORT IT is supported by North America, Europe and Asia Pacific.
Is regional language support offered?
In certain geographies regional language support is offered.
How can I submit request for help?
- United Kingdom: +44 1582 878760
- France: +33 8 2585 0288
- Ireland: +44 1582 878760
- USA: +1 877 668 TATA
- India: +91 20 6652 9800
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